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Refund & Reschedule Policy

Refund & Reschedule with Paintelaide Insurance

(Applicable for Public Ticketed Events only)

Paintelaide Insurance costs $9.8 per order. 

Our Insurance: 

Provides customers with the option to reschedule with

  • A minimum of 48hrs notice
  • Allows only One reschedule/change of date.
  • Is only applicable for your order. Ex: If your friend(s)/family have bought tickets in a seperate order and not purchased 'Paintelaide Insurance', we won't be able to reschedule their ticket(s).
  • Must be purchased at the time of booking. 


  • Doesn’t apply to private functions. 
  • Doesn’t include no-shows or notice given within 48 hours of the event start time.
  • Doesn’t apply to Gift Cards.
  • Tickets cannot be cancelled or refunded, only rescheduled to a new date.

Refund & Reschedules without Paintelaide Insurance

(Applicable for Public Ticketed Events only)

Attendees can receive refunds or store credit up to 14 days before the event start date.

Incase of event cancellation due to COVID restrictions or a cancellation from our side (due to unavoidable circumstances), store credit or complete refund will be offered.

You acknowledge that you do not obtain the right to a refund where you have changed your mind or you have breached these Terms before or during an Event or you insist on our services being performed in a way that is against our advice. 

Private & Corporate Events

Deposits ($200)

Deposits paid are non-refundable.
We can offer a reschedule/ change of date at no extra cost if a notice of 30 days is provided.

Final Payment: 
Final payment is due 7 days prior to the event date.

We do not offer refund/credit in case any cancellations are made after the final payment.

Incase of cancellation due to COVID restrictions, the event can be rescheduled to our next available date at no extra cost.